Trust & Safety

Your health. Our responsibility.

InstantMed is built on a foundation of trust, transparency, and clinical excellence. Here's how we keep you safe.

AHPRA Verified256-bit Encryption10,000+ Aussies Helped

AHPRA-Registered Doctors

Every doctor on InstantMed is registered with the Australian Health Practitioner Regulation Agency (AHPRA). We verify credentials before they join and continuously monitor registration status.

All doctors hold current AHPRA registration
We verify credentials directly with AHPRA
Doctors must maintain professional indemnity insurance
Regular audits of clinical decision-making

How Doctor Reviews Work

Your request is reviewed by a qualified GP who makes an independent clinical decision. They may approve, request more information, or recommend an in-person consultation.

Doctors review your full medical history
Clinical guidelines inform every decision
Doctors can contact you if they need more info
No automated approvals — every request is human-reviewed

Bank-Level Data Security

Your health information is protected with enterprise-grade security. We comply with Australian Privacy Principles and store all data on Australian servers.

256-bit SSL encryption for all data
Data stored on Australian servers only
Compliant with Privacy Act 1988
Regular security audits and penetration testing

Medicare Compliance

Our prescriptions and referrals are Medicare-compliant. Electronic prescriptions work at any Australian pharmacy, and referrals are accepted by all specialists.

eScripts sent via official PBS channels
Referrals valid for 12 months
Full Medicare rebate eligibility
Compliant with Therapeutic Goods Act

Complaints Process

We take complaints seriously. If you're unhappy with our service, you can lodge a complaint directly with us or escalate to the relevant health ombudsman.

Respond to complaints within 48 hours
Independent review by senior doctors
Escalation to Health Complaints Commissioner
Full refund if we can't help you

Verify our doctors yourself

Every doctor's registration can be independently verified on the AHPRA public register. We encourage you to check.

AHPRA Public Register

Still have concerns?

We're happy to answer any questions about our processes, doctors, or security measures.