Help Centre

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Everything you need to know about InstantMed. Can't find your answer? Get in touch

💡General

📋Medical Certificates

📝Prescriptions

🔒Privacy & Security

💳Payments & Refunds

Still have questions?

Our support team typically responds within 2 hours.

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Got questions? We've got answers.

💡General

What is InstantMed?

Is this service legal and legitimate?

How long does it take?

How do I know if I need an in-person visit instead?

How does the doctor decide on my request?

Why was my request declined?

Will a doctor call me?

📋Medical Certificates

Will my employer actually accept this?

Can I get a backdated certificate?

What if my request is declined?

What if I need more than 2 days off?

📝Prescriptions

What medications can you prescribe?

What if my prescription request is declined?

How do I receive my prescription?

Can you send it to my usual pharmacy?

🔒Privacy & Security

Is my information secure?

Do you share my data with anyone?

Can I delete my account?

💳Payments & Refunds

What payment methods do you accept?

What's your refund policy?

Is there a Medicare rebate for the consultation?

Still have questions?

Got questions? We've got answers.

💡General

What is InstantMed?

Is this service legal and legitimate?

How long does it take?

How do I know if I need an in-person visit instead?

How does the doctor decide on my request?

Why was my request declined?

Will a doctor call me?

📋Medical Certificates

Will my employer actually accept this?

Can I get a backdated certificate?

What if my request is declined?

What if I need more than 2 days off?

📝Prescriptions

What medications can you prescribe?

What if my prescription request is declined?

How do I receive my prescription?

Can you send it to my usual pharmacy?

🔒Privacy & Security

Is my information secure?

Do you share my data with anyone?

Can I delete my account?

💳Payments & Refunds

What payment methods do you accept?

What's your refund policy?

Is there a Medicare rebate for the consultation?

Still have questions?